12:21, Monday 30th June 2025
All of our appointments are very important to us. This is time we’ve set aside just for you and we don’t want anyone to miss the opportunity to receive services. Upon booking your appointment, we require a booking fee of 50% of the service amount to secure your booking. This will later be deducted from the service fee. Booking fess are refundable or transferable up until 48 hours prior to your appointment. At 48 hours prior to your appointment, your booking fee is no longer refundable as it is unlikely that we will be able to fill your appointment slot with another client - please view the cancellation policy for more information on this.
Cancellation policy
Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 48 hours' notice if you need to cancel or amend your appointment time. Failing to give 25-48 hour notice will result in a 50% charge (your booking fee). Less than 24 hours notice or any no-shows on the day of the appointment will be charged 100% of their service amount
This is done through our card capture feature or if this fails, a payment request will be sent to you via email and message.
Our booking policy and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. Please understand that we’re committed to offering you the highest possible level of service during your appointments at Slayz however we also have to protect our loss of income in these situations to ensure we can provide to continue our business and pay our bills also.
Late Arrival Policy
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 10 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please contact us immediately so that we can attempt to prepare to adjust our schedule. Please understand that if you are more than 10 minutes late, your treatment may not go ahead if we believe there is not enough time to complete your treatment to a high enough standard. In this case, you will still be charged the full amount of your treatment so please try to ensure you have enough space to arrive on time. If you are repeatedly late,we work on a three strike system, after 3 strikes, you will be unable to rebook with us.
Salon Cancellation Policy to Protect Clients
In the event that the salon needs to cancel your appointment without giving 24-hour notice, we will provide you with your 50% booking fee as a refund or your can move it towards your next appointment and reschedule with us. Adjustments are necessary sometimes due to weather emergencies, power failures, transport issues or sickness but we’ll do our best to make sure that you don’t miss the opportunity to have your appointment and reschedule you as soon as possible.. Please understand that we’ll try our best to make sure that we never need to cancel any appointment dates.
Right to Refuse Service Policy
The safety of therapists and clients of Slayz beauty is our top priority. As such, the owner and beauty therapist of Slayz Beauty reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. Thank you for your understanding.
Pre-treatment patch test and form policy
For safety reasons and insurance policies, some treatments require that clients have to have a patch test, at least 48 hours prior to their full treatment. Upon booking your treatment, you will be made aware of the patch test policy and if you need to book this with us before being able to have the treatment carried out. Before your treatment, you may also be required to complete a consultation form - if these forms are not filled out fully and to the best of your knowledge, the salon has the right to refuse service. It is your responsibility to make the beauty therapist aware of any health or medical changes immediately before every treatment.
Complaint / Redo Policy
Any and all complaints are to be made within 48 hours of the service being completed. Upon collecting the evidence of your complaint, we will investigate to determine the possible reasons behind the result that the client is unhappy with. During the investgation, you may be required to answer questions and/or provide photographs or visit us in the salon so that we can take a closer look at the issue. If we deem the issue to be due to a lack of our correct technique or skill, we will happily correct the treatment free of charge or issue a partial refund that we deem sufficient. In the case where we find sufficient evidence that we are not at fault or a lack of cooperation with us to resolve the issue, we are not obligated to redo or fix the treatment or reimburse the client.
We want all clients to leave our treatment room happy and fulfilled. If this isn't possible, it is always a commitment from us to make it right where we can. We will always be polite, patient and kind with you so we ask that during the complaint procedure, you give us the same respect. Any conversations or complaints given in a rude, abusive or disrespectful manner will not be tolerated.
